Testo, with its headquarters in the Black Forest/Germany, is a world market leader in the field of portable and stationary measurement technology. Worldwide, roughly 3900 employees research, develop, produce and market innovative measurement solutions for Testo. The basis for this success, in addition to the highly qualified and motivated staff, is the above-average commitment to a future-oriented development - roughly 10% of the annual concern turnover is invested in Research & Development. With 37 subsidiary companies and over 80 distribution partners, Testo is represented on all five continents.

IT Support Specialist (m/f/d)

(Stellen-ID: 2466)

Role description:

To strengthen our global IT operations, we are looking for a service-oriented and technically skilled IT Support Specialist to be part of our growing team in Portugal - Albergaria-a-Velha. In this role, you will support international service teams and customers by resolving technical issues, ensuring smooth IT operations, and contributing to continuous improvement initiatives.

What can you expect?

Technical Support (1st & 2nd Level): Handle and resolve technical inquiries and issues from international service teams and customers via email, phone, or ticketing systems. Classify and escalate complex issues when necessary.
Customer & Service Support: Provide remote support via shared desktop tools and assist service technicians during installations (hotline support). Act as a reliable point of contact for key accounts.
Incident & Request Management: Manage and track incidents and service requests, ensuring timely resolution and clear communication with stakeholders.
User & Account Administration: Support user and account management activities, ensuring proper access rights and system availability.
Knowledge Management: Create and maintain knowledge base articles to support efficient problem-solving and knowledge sharing.
IT Project Support: Contribute to IT-related development projects and support the implementation of new solutions and improvements.
External Provider Coordination: Coordinate and manage external IT service providers to ensure high-quality service delivery.
Cross-functional collaboration: Collaborate with different teams – R&D (3^rd level support); Product Management; Sales; Quality and Subject Matter Experts.

What we offer:

A responsible role in an internationally operating company
Close collaboration with international teams and stakeholders
An international working environment with diverse technical challenges
Opportunities to contribute to IT projects and continuous improvement initiatives
Competitive remuneration and attractive benefits

Your profile:

Education: Completed vocational training or degree in IT, Telecommunications, or a related field.
Experience: 2–5 years of relevant professional experience in IT support or a similar role.
Technical Know-how: Experience with ticketing systems; Knowledge of cloud-based systems and environments; Solid understanding of TCP/IP, LAN, DNS, and DHCP; Basic knowledge of cloud-based databases and applications; Familiarity with IT security concepts (network security, firewalls, antivirus, group policies, etc.)
Working Style: Structured, analytical, and solution-oriented, with strong problem-solving skills and the ability to manage priorities effectively under time pressure.
Communication: Strong communication skills with a customer- and service-oriented mindset. Ability to interact with diverse user groups and international stakeholders.
Languages: Very good written and spoken English (German is a plus).

You would like to know more about our job vacancy? Please get in touch with Frau Ana Mauricio email: recrutamento@testo.pt.

We are looking forward to receiving your application via Online-Portal.

Testo SE & Co. KGaA, Albergaria-a-Velha