IT Support Specialist (m/f/d)

Your tasks

To strengthen our global IT operations, we are looking for a service-oriented and technically skilled IT Support Specialist to be part of our growing team in Portugal - Albergaria-a-Velha. In this role, you will support international service teams and customers by resolving technical issues, ensuring smooth IT operations, and contributing to continuous improvement initiatives.

What can you expect?

• Technical Support (1st & 2nd Level): Handle and resolve technical inquiries and issues from international service teams and customers via email, phone, or ticketing systems. Classify and escalate complex issues when necessary.
• Customer & Service Support: Provide remote support via shared desktop tools and assist service technicians during installations (hotline support). Act as a reliable point of contact for key accounts.
• Incident & Request Management: Manage and track incidents and service requests, ensuring timely resolution and clear communication with stakeholders.
• User & Account Administration: Support user and account management activities, ensuring proper access rights and system availability.
• Knowledge Management: Create and maintain knowledge base articles to support efficient problem-solving and knowledge sharing.
• IT Project Support: Contribute to IT-related development projects and support the implementation of new solutions and improvements.
• External Provider Coordination: Coordinate and manage external IT service providers to ensure high-quality service delivery.
• Cross-functional collaboration: Collaborate with different teams – R&D (3^rd level support); Product Management; Sales; Quality and Subject Matter Experts.

Our benefits

Career development
We offer tailored training opportunities and diverse, including international, career prospects. Your professional development matters to us.

Challenging and dynamic
In our global company, you can look forward to an exciting and dynamic environment.

Flexibility is key
Enjoy flexible working hours and the option to work remotely in a hybrid setup.

Ideas and sense
Contribute your expertise – your input is valued and appreciated. The result of your work is products that protect the environment and health.

Modern technologies and digital communication
State-of-the-art technology and digital media are a given, enabling efficient communication.

Room for maneuver
We set shared goals that you pursue independently.

Your profile

• Education: Completed vocational training or degree in IT, Telecommunications, or a related field.
• Experience: 2–5 years of relevant professional experience in IT support or a similar role.
• Technical Know-how: Experience with ticketing systems; Knowledge of cloud-based systems and environments; Solid understanding of TCP/IP, LAN, DNS, and DHCP; Basic knowledge of cloud-based databases and applications; Familiarity with IT security concepts (network security, firewalls, antivirus, group policies, etc.)
• Working Style: Structured, analytical, and solution-oriented, with strong problem-solving skills and the ability to manage priorities effectively under time pressure.
• Communication: Strong communication skills with a customer- and service-oriented mindset. Ability to interact with diverse user groups and international stakeholders.
• Languages: Very good written and spoken English (German is a plus).